Returns & Exchanges
Returns and Exchanges
General Conditions Applicable to Returns
Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a returns policy which allows you to return delivered items to us for any reason up to 10 days after the delivery of your Order.
In order to qualify for a return or exchange, all items (including promotional gift items if any accompanying the Order) must be returned to us within 10 days of Order receipt with the following conditions:
- Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents).
- Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned. Swimwear must have the original hygiene liner attached.
- The return must be accompanied by the original Order confirmation.
- Customers are responsible for covering return shipping costs, as well as any applicable customs fees.
Return Process
To return your order, visit Order Details - My Orders section on your account on our website, click on the specific order you want to return and click on return mentioning your reason or message +971 56 614 2125 and we can guide you on how to send the item back to ONORI The Label. Please keep in mind that customers are responsible for covering return shipping costs, as well as any applicable customs fees.
Item Return Policies
Damaged Goods and Incorrectly-Fulfilled Orders
If you receive an item that is damaged or not the product you ordered, please arrange for return of the item to us using the Returns Process above. The item must be returned in the same condition you received it in within 10 days of receipt to qualify for store credit as we do not offer refunds.
Replacements may be available depending on stock. If an item has a manufacturing defect, it may also benefit from a manufacturer’s defects warranty.
Packaging
Please take care to preserve the condition of any product packaging as, for example, damaged boxes may prevent re-sale and may mean that we cannot give you a full refund. Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.
Gifted Items
Gifted items and items in gift orders can only be returned with a refund given to the purchaser of the gift.
Exchanges
To request an exchange, customers should send an email to info@onorithelabel.com stating the reason for the exchange. Customers are responsible for covering shipping costs, including any customs charges. Once the returned item is received and inspected, an email will be sent to confirm that the exchange has been accepted. The new item will then be sent within the following days.
We pride ourselves on the highest quality, luxury product at ONORI. So, if your product is damaged or has a fault, we want to know about it. Please contact our customer care team from 10am-10pm via email on info@onorithelabel.com
We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.
Refund Process
Please note, refunds are not offered. If a customer wishes to cancel an order, they may do so within 24 hours of purchase by sending an email to info@onorithelabel.com or contacting +971566142125. Canceled orders will be eligible for store credit only.