FAQs

Here at ONORI, we do our best to ensure your orders are accurate and complete. However, if you find an item you didn’t order in your package, please arrange for a return using the Order Details - Return Section.
Select “Wrong Item Received” when prompted for a reason for return or or contact us through: info@onorithelabel.com & +971 56 614 2125

We will ensure your shipping is covered. Please make sure your item is in the same condition as it was received with the original packaging.

You’ll have 10 days from when you’ve received your incorrect item to return it.

Should you need to place a new order, you will be issued store credit.

While the team at ONORI do our best to ensure your orders are accurate and complete, should you be missing an item from your order, we are more than happy to help and rectify it.

Simply get in touch with our Customer Service team through our Contact Form.

Our team will investigate and get back to you within 2-3 working days before sending you your missing item.

Contact us: info@onorithelabel.com & +971 56 614 2125

Quality control is a vital priority for ONORI. If an item in your order is damaged, please return your product using the “Order Details - Return Section.”

When prompted for a reason for return, select “Damaged Item Received.” Or or contact us through: info@onorithelabel.com & +971 56 614 2125

After the damaged item has been received and inspected from our side, you will be issued full store credit as we do not offer refunds.

Should you wish to cancel your ONORI order, you are free to do so within 24 hours of order placement. Simply head to the “My Order” page on the ONORI website and choose “Cancel Order” or contact us through: info@onorithelabel.com & +971 56 614 2125

To return your order, head to the {Order Details - My Orders} section on your logged in account on the ONORI website.

Choose the order you’d like to return and provide a reason or contact us through: info@onorithelabel.com & +971 56 614 2125

Customers are responsible for arranging their own return shipping, as well as covering any customs charges. Once the item is received and inspected to ensure it is in pristine condition, the customer will be eligible for an exchange or store credit.

After placing your order, you will receive an email from ONORI confirming that your order has been received. You will receive a further email once your order has been dispatched.

Unfortunately, ONORI does not allow changes to orders once they have been placed. However, you may contact us at info@onorithelabel.com or +971 614 2125, and our support team will do their best to assist you.

ONORI is proud to offer global shipping.

Shipping and delivery times may vary based on your location, busy periods and public holidays.

However, on average, delivery is within 2-7 days and 10-15 days for items purchased on pre order basis

Shipping costs are subjective to your geographic location. After inputting your address and country, shipping costs are calculated at checkout.

After your order has been dispatched, you will receive a tracking link and tracking number through email. Click on this to track your order.

If you are in the UAE and have missed your delivery, please {get in touch} with us and we will rearrange your delivery at a convenient date and time.

If you are outside of the UAE, you are always welcome to {get in touch} with us to investigate your missed delivery, but it may be faster to contact DHL directly.

Unfortunately, ONORI currently only ships to one address per order. If you’d like to ship to various addresses, you’ll need to place an order per delivery location.

You can purchase ONORI products using any of the trusted payment methods below:

Visa, Mastercard, American Express, Amex, PayPal, Apple Pay, Tabby, Tamara & Post Pay.

To order the most accurate size for you, we have our size guide online as well as feel free to reach out to our customer care for assistance.

To be among the first to hear about new launches and updates, you can sign up to our newsletter.

We also post all of our latest updates on Instagram and TikTok.

For now, ONORI full collections is exclusively offered online.

We have a selection of pieces available at SMT, located in the Intercontinental Hotel, Dubai Marina, UAE.